Microsoft has made some big Windows 10 promises recently and put out a lot of fires. The problem is the fires keep coming and now a new Windows 10 update is wrecking PCs.
Picked up by the always-excellent BleepingComputer, Microsoft’s new KB4556799 Windows 10 update is causing a myriad of problems for users, including Blue Screen of Death (BSOD) crashes, deleted data, performance issues, broken audio and more. And users are not happy.
Microsoft has come back to me and confirmed that it has seen the reports and is investigating the situation. While this should be good news, somewhat concerningly, Microsoft also told me that "To date, we have not seen these issues in our data sets and customer feedback channels, but are continuing to monitor.” Given the wide array of problems and growing number of reports, it is somewhat surprising that Microsoft states it has not been able to recreate these issues as, until it does, it throws any potential fix into the long grass.
“My system has been a wreck since this update (KB4556799),” said one impacted user. “I've had the machine for a month with no issues until this week. My system started throwing BSOD and rebooting over and over all night, to the point where I had to reset Windows to even be able to log back in.”
“I installed the update and audio drivers are missing,” said another. “The Troubleshooter is also not working and I am unable to uninstall the update because buttons within Settings are also not working.”
“My computer automatically updated to this version and ALL of my computer files were deleted,” another user reports. “I am not sure how to recover them and I don’t want to make the problem worse.”
There are also reports of impacted gaming performance (yes, yet again), broken web browsing (also familiar) and more. Yet, for its part, Microsoft has not acknowledged any of these issues with its official KB4556799 update page saying the company “is not currently aware of any issues with this update.” I have reached out to Microsoft and will update this post when I know more.
Microsoft has made a major announcement to try and improve the reliability of software on Windows 10 with the launch of 'Project Reunion'. The project is designed to unify win32 desktop apps and Universal Windows Platform (UWP) apps, which should deliver slicker, more stable software on Windows 10. “We’re bringing together the combined power of win32 and UWP so developers no longer have to choose because we’re unifying these existing APIs and in some way decoupling them from the OS,” explains Rajesh Jha, the executive VP of Microsoft’s Experiences and Devices Group. This has been a strategy at Microsoft behind the scenes for some time, so for it to now be front and centre can only be a good thing.
While not everyone has been able to uninstall KB4556799, if you are impacted by these problems you can follow this guide to try and remove it. That aside, this is a sadly familiar story with Windows 10 updates deleting user data in February, breaking audio in March, compromising Chrome security in April and impacting performance of major games this month.
With Windows 10X now being refocused for desktop and laptop PCs and Windows 10 updates tipped for a serious overhaul, big changes are coming to the Microsoft ecosystem. The problem is, they are not coming fast enough.